The Limes Medical Centre

limesVoted Management in Practice magazine’s “2008 Practice of the Year”, this seven partner teaching/training practice looks after 15,500 patients in Epping, Thrifts Mead and North Weald, Essex. In 2009, they wanted to invest in a digital dictation, transcription and workflow management system that could be easily deployed to its 20 doctors and 4 secretaries across all sites. They chose Crescendo and here is why.

Back then, the surgery was looking for a way to increase patient care and attention by enhancing working practices and reducing document turnaround times. Debbie Bodhanya, Practice Executive Director, was instantly amazed with Crescendo’s definitions of speed and simplicity:

The installation and training was very straight forward and we were up and running in no time. With 24 busy users to train, this is a testament to how simple the whole process was.

Crescendo’s unique and secure Voice on Demand technology allows dictations from the branch surgeries to be delivered, in real-time, across the N3 network to the central repository at the main surgery, where the secretaries work from. Debbie adds:

This gives me a full audit trail of every referral practice wide. I can also report by type of referral over any period. In fact, I tailor the reports and get all the information I need to help manage the practice from the central console; an invaluable tool for any busy practice. With our previous system, it was impossible to track dictations and highlight where the priorities were, let alone manage backlogs effectively.

Last but not least, the Crescendo support team delivered a service that was second to none. Everything that was promised has been delivered. This system is benefitting the whole practice: management, doctors, support staff and most importantly, patients.

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CRESCENDO SYSTEMS LIMITED - Unit 1, Fiveways Business Centre, Feltham, TW13 7AQ - UNITED KINGDOM
Tel: +44(0) 1932 789433 - info@crescendosystems.co.uk

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