The Portsdown Group Practice

portsdown_group_practiceEstablished in the Portsmouth area, The Portsdown Group Practice grew over time to 4 branch surgeries in Portsmouth, Paulsgrove and Waterlooville, its 16 doctors now serving close to 30,000 patients.

Before they met Crescendo, they had already moved from tapes to a digital dictation system, the anonymity of which shall be respectfully preserved. The practice counted on this first investment to overcome the well known hassles that come with tape-based dictation i.e. tapes travelling, tapes being lost or broken and poor sound quality.

But the honeymoon didn’t last very long, as Margaret Neil, IT Manager for the Group explains: “As we started to expand the practice and continued to use the aforementioned basic digital solution, it started to become unreliable and the doctors quickly lost confidence in the system and the support.”

QUEST FOR THE PERFECT REPLACEMENT

In order to rebuild the users’ confidence and expand the business further, Margaret started looking for a foolproof system that would allow all 16+ doctors to dictate across all four sites in real-time whilst permitting the group’s 4 secretaries to pick up dictations from any of these locations. “The only solution we were impressed with was Crescendo, and their system has now delivered everything we asked for from a functionality, reliability and support point of view,” notes Margaret.

SO WHAT CUTS THE MUSTARD, THEN?

Is it the practice manager’s newfound ability to monitor the workflow in real-time, saving time and expense? Is it the fact that files travel across 4 branches in real-time, allowing secretaries to manage their workload as if it all came from the same location? Is it the child’s-play interface that makes the system easy to use for everyone including non-PC-literate doctors? Or is it the few support calls being placed that are always responded to by a beyond-efficient Support Team? It could very well be all of the above.

MARGARET’S CONCLUSION?

“We wish we had opted for Crescendo the first time around.”

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CRESCENDO SYSTEMS LIMITED - Unit 1, Fiveways Business Centre, Feltham, TW13 7AQ - UNITED KINGDOM
Tel: +44(0) 1932 789433 - info@crescendosystems.co.uk

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