The Vine House Health Centre, Hertfordshire

vine-houseThe Vine House Health Centre in Abbots Langley, Hertfordshire is a modern practice with eight GP’s looking after nearly 12,000 patients in the area.

Their tape-based dictation system began breaking down earlier this year and the decision was made to move to digital. Practice Manager Christine Jones was familiar with the Crescendo digital dictation solution, having seen a demonstration a few years earlier. Despite not being in a position to purchase the system at the time, Chris remembered Crescendo and contacted them immediately. As it had been a while since the last demonstration another meeting was recommended since there had been a number of updates and enhancements to the system.

During the demonstration the Vine House staff got a look at the Crescendo referral and commissioning report module and were clearly impressed, as Chris puts it:

The ability to audit referrals is great and the reports are giving us accurate information at the click of a mouse. A second demonstration with the doctors followed soon after and the decision to go with Crescendo was made.

Six weeks after implementation, when asked what effect the system has had on the practice Chris commented:

The installation and training was all very straight forward, the team found it very easy to use and much less cumbersome than the old system. It has streamlined their workflow. The doctors are dictating more regularly and the secretaries find it much quicker and easier having all the information instantly and readily available.

Another important element in implementing any new system, especially at the outset, is the support role, as Chris explains:

The support staff at Crescendo are very helpful and polite – instant advice and on the whole sorted there and then. If they have had to get back to us with anything they have done so in a timely manner. I recommend Crescendo’s digital dictation and referral management system to other GP Practices.

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CRESCENDO SYSTEMS LIMITED - Unit 1, Fiveways Business Centre, Feltham, TW13 7AQ - UNITED KINGDOM
Tel: +44(0) 1932 789433 - info@crescendosystems.co.uk

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