The Okehampton Medical Centre, Devon

Okehampton Medical CentreThe Okehampton Medical Centre is a large semi-rural dispensing practice based in Devon, looking after more than 12,000 patients. It is operated by an experienced and integrated team of health professionals within the practice, the community and the local hospital. Office Supervisor Jane Barratt explains why she chose Crescendo:

We are always looking to improve on the service we offer our patients, so digital dictation was a clear favourite to further improve the turnaround times of referral letters. We looked at the well-known products available for the medical market, but it was Crescendo who came out tops in almost every area. The Crescendo system had so much more functionality than the other systems, it was extremely well-presented and more importantly, it was very competitively priced.

The improvement to our document workflow has been tenfold and cannot be compared to the old tape based system. The time savings, security and sound voice quality of this new system is remarkable and our turnaround times have improved significantly. The system is very user friendly, with simple training for immediate use. Doctors are able to edit pending dictations and add important data to pre-dictated documents. They have a record of what has been dictated and can see the priority. As for the typists, the improved efficiency means our referral letters are ready for the doctors to sign when they have finished surgery. The efficiency gains are endless, digital sound quality, ability to prioritise work, identify groups (i.e., order of priority, doctor, speciality) and also the ability to share workload at busy times.

 

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CRESCENDO SYSTEMS LIMITED - Unit 1, Fiveways Business Centre, Feltham, TW13 7AQ - UNITED KINGDOM
Tel: +44(0) 1932 789433 - info@crescendosystems.co.uk

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