St Oswald’s Hospice

St Oswalds HospiceBy Henry Pearce, Business Change & Systems Analyst.

We’re a rather small hospice with 8 doctors and 14 nurses, so when it comes to digital dictation, we’re not asking for the earth: all we need is a reliable system that allows doctors to dictate on site as well as offsite on a rather small variety of devices.

To cut a long story short, we started by choosing a system that was slightly cheaper than its competitors, but we couldn’t get it to work offsite properly. So we reached out to Crescendo at SNUG (SystmOne National User Group). It only took them a few weeks to get everything to run smoothly. Our new Crescendo system has been up and running for over 9 months now, and our workflow has been bug free ever since.

Doctors are now able to use their iPhones to dictate offsite, in a high-speed, fully secure environment. The system is so easy to use and reliable that we are now looking at bringing all 14 nurses on board so they can dictate notes, medication changes, etc. As for letter turnaround, it’s faster than it’s ever been.

I keep hearing that a practice can’t go round in the new NHS without Digital Dictation. I couldn’t agree more, provided the system delivers on its promises. As far as I am concerned, I would recommend Crescendo without a doubt. They deliver on every single promise, they understand the mission-critical nature of digital dictation and we are all extremely impressed with the reliability of their technology.

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CRESCENDO SYSTEMS LIMITED - Unit 1, Fiveways Business Centre, Feltham, TW13 7AQ - UNITED KINGDOM
Tel: +44(0) 1932 789433 - info@crescendosystems.co.uk

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