In this busy practice located in Ely, Cambridgeshire, 11 doctors and 1 secretary look after 15,700+ patients each year.
According to Steven Hutchcraft, IT Manager, the switch from their old tape-based system to Crescendo was the right move …on all fronts:
Our Secretary really likes using Digi as it makes managing the workload much easier. She can see how long a letter is, deal with patient queries quickly (she can see if it is waiting, has been typed, tagged as urgent, etc). Clarity of dictations and control over playback are vastly better than our previous tape based system – not to mention that there are no more lost or damaged tapes.
The GPs made the transition to Crescendo easily. A brief training session was all that was needed. On the few occasions I needed to contact technical support, I found them helpful. They clearly know their product.
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